Returns and Refunds

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 8 hours of placing the order or before it is shipped whichever is earlier. Once the packaging and shipping process has started, it can no longer be canceled. But you can return the order after the delivery if you're not satisfied with the product.


Refunds

We offer a 100% money-back guarantee on all defective or damaged products during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred by you.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out.

Customers will be responsible for paying return shipping costs.

We do not issue a refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 30 days after the delivery. You can do it by sending a message on our Contact Us page.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us by dropping us a message with your order details, proof of purchase, and reason for return at our Contact Us page by clicking here OR you can drop us a message on

We respond quicker over our social media. You can also email us with your details at ethereal@ethryl.com

You can always contact us for any questions at ethereal@ethryl.com

You can opt to get refunded via your original payment method which may take longer (about 10 business days) or you can opt for an exclusive gift card worth the exact amount of the order, this method is quicker and can be done instantly — you can redeem the gift card on our store and can be combined along with any other discount codes/coupons you already may have.

We will notify you once we’ve received and inspected your return, and let you know. If approved, you’ll be automatically refunded on your original payment method within 10 business days or in the form of a store credit/gift card/discount coupon, whichever you prefer. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return and you didn't get your refund, please contact us at ethereal@ethryl.com or send us a message on our Contact Us page.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.